Kids are good at diversionary tactics, especially when they know they're going to get scolded.
Me: (with every intention of scolding her) Tara, come here!!
Tara, 6 years old: I love you Adelyne! *gives me a big hug*
Me: Awww, I love you too :D
And all scolding goes out the window. Then I realize I've been tricked.
I didn't know that when parents ask whether their kids were naughty, I'm not supposed to tell them the truth. According to my boss, no parent wants to hear people say their kid was naughty. Instead, I'm supposed to say the child was "active". Ah, welcome to the real world. But if I were a parent, I'd want to know that my child was a brat so I can do something about it. Oh well.
I think in the service industry, when it comes to dealing with people, you can't have set rules on what to do, instead you have to learn from your mistakes. There isn't a script that you can apply to every situation, cuz different people react differently to the same situation. With more time and experience, you learn to read body language and to predict how a person will respond, and from there you learn to say the right things. Till now, I still make stupid mistakes and sometimes say the wrong things to guests, which is quite embarrassing and frustrating especially when you disappoint or, even worse, annoy them. But then again, it's quite rewarding when guests smile and thank you, or when they recognise and greet you even when you're off-duty :)
School's starting soon! And it's my second-last chance to bid for modules, not that I'm gonna miss it haha.
To end off, here's another one of those kid moments:
(We were having a painting contest to see who can draw the nicest lion.)
Me: My lion is yellow!
Tara: (her lion is brown colour) Mine is an Indian lion!
I saw tail lights last night in a dream about my old life.
Everybody leaves, so why, why wouldn't you?
Thursday, July 23, 2009
Wednesday, July 15, 2009
"So much suffering, and we keep getting out of bed in the morning."
"Don't we."
"For some reason."
"We get hungry. We have to pee."
- Andre Dubus, "Dancing After Hours"
Dancing in the dark 'til the tune ends
We're dancing in the dark and it soon ends
We're waltzing in the wonder of why we're here
Time hurries by, we're here and we're gone
"Don't we."
"For some reason."
"We get hungry. We have to pee."
- Andre Dubus, "Dancing After Hours"
Dancing in the dark 'til the tune ends
We're dancing in the dark and it soon ends
We're waltzing in the wonder of why we're here
Time hurries by, we're here and we're gone
Tuesday, July 7, 2009
Taboo - kids style.
(the word is "bull")
Me: It's an animal, something like a cow. A male cow.
Honey, age 6: Cowboy?
Me: (don't know whether to laugh or cry) Errr no.
Always remember the pact that we made
Too young to die but old isn't great
Tuesday, June 30, 2009
Alas, nothing interesting has been happening in my life. Well, apart from random movie outings (I think I watched like 3 movies last week), and a significant amount of Guitar Hero hahah. On the work front, Saturday was crazy. Manning the towel stand is harder than it sounds! Not when you're facing a severe towel shortage, and you have to go back and forth from the pool to the laundry room pushing/pulling/maneuvering towering trolleys of towels, while entertaining wet guests who are non-too-pleased about being told they have to wait for their towels. Seriously, a 5-star hotel which doesn't have enough towels doesn't project a very good image. I think it's mostly due to lack of manpower and the fact that we only have 1 cargo lift to handle laundry/housecleaning/room service/flower deliveries.
I think the more I stay at home, the more I binge on nonsense. At least when I go to work I get to exercise by carrying piles of towels, running/screaming after runaway children, paddling rounds in a kayak, etc.
Anyway this is a video of a Malaysian singer called Zee Avi, singing this song in mixed Malay/English. It's quite funny.
Let's go to sleep with clearer heads
And hearts too big to fit our beds
And maybe we won't feel so alone
Before we turn to stone
Tuesday, June 16, 2009
You know the world is truly globalized when you meet a blond, blue-eyed German boy who was born and raised in India, knows Abacus, and speaks English with an Indian accent. Hahaha it's hilarious, and I never fail to be amused whenever he speaks.
Unfortunately work is still super tiring, but it's getting better gradually. And sometimes it's good to be so exhausted that you KO immediately once you're home. I have nothing else to do anyway. Sheesh, how sad. But the desire to strangle misbehaving kids is still there though haha. I'm kidding.
I realize all I can really talk about is work. Is that a good or bad thing? Then again, if you slap on sunblock every morning, go kayaking, take tram rides, and play board games everyday, is that considered work?
But well, nothing else interesting has been happening in my life. Oh yeah, my bro bought Krispy Kreme donuts from KL! Haha my eyes lighted up immediately when I saw them in the morning :D And for some reason, I really miss New York City :( Random shit.
K I'm falling asleep as I type. I take back what I said. Work is still super tiring. Period.
Unfortunately work is still super tiring, but it's getting better gradually. And sometimes it's good to be so exhausted that you KO immediately once you're home. I have nothing else to do anyway. Sheesh, how sad. But the desire to strangle misbehaving kids is still there though haha. I'm kidding.
I realize all I can really talk about is work. Is that a good or bad thing? Then again, if you slap on sunblock every morning, go kayaking, take tram rides, and play board games everyday, is that considered work?
But well, nothing else interesting has been happening in my life. Oh yeah, my bro bought Krispy Kreme donuts from KL! Haha my eyes lighted up immediately when I saw them in the morning :D And for some reason, I really miss New York City :( Random shit.
K I'm falling asleep as I type. I take back what I said. Work is still super tiring. Period.
Take all your reasons and take them away
To the middle of nowhere, and on your way home
Saturday, June 6, 2009
On one hand, I really wanna work cuz I need the money. On the other hand, I'm glad whenever I'm not called up for work cuz it's really tiring. Barely 3 days at work, and I feel like I've been working for an entire month. Plus I need a whole day just to recover, so I'm grateful I don't have to work everyday.
Although it might seem like anyone can take care of kids, I really feel like I've learnt alot. This job really teaches you to build up your patience, sometimes stretching it to breaking point. And it's not only just patience with misbehaving kids (or when 3 of them start talking to you all at the same time), it's with their parents too. You really need to learn to smile in the face of fire, especially when you know the other party is being really unreasonable and stupid. At least with kids, they'll listen to you after you explain nicely to them. These adults won't budge till they get their way.
Some Singaporeans need to understand that just because they've paid for the service, it doesn't give them the right to command people to cater to their every whim and fancy, sometimes at the expense of others. At the end of the day, these people may have been able to get what they want, but all they've really succeeded in doing is make a fool of themselves among both staff and the other kids alike. I've never seen such ugly and selfish behaviour in my life, and unfortunately, I suspect there's more to come. Argh.
Therefore I conclude I don't have enough patience to survive the service industry haha. It also makes me better appreciate other service staff when I go out, and I try to be nicer to them haha.
Anyway I think it's true that kids are a reflection of their parents. Besides the really ugly behaviour I've seen, there are the really nice ones on the other end of the spectrum. Them and their parents. There was this 8 year old girl with the biggest heart I've seen, and who's far more mature for her age. She's the kind who will offer help to someone older than her, and who's even willing to give up her spot in a queue to another kid she just met. If I ever have a kid in the future, I really hope he/she will turn out to be like her haha.
I try to imagine a careless life
A scenic world where the sunsets are all
Breathtaking
Although it might seem like anyone can take care of kids, I really feel like I've learnt alot. This job really teaches you to build up your patience, sometimes stretching it to breaking point. And it's not only just patience with misbehaving kids (or when 3 of them start talking to you all at the same time), it's with their parents too. You really need to learn to smile in the face of fire, especially when you know the other party is being really unreasonable and stupid. At least with kids, they'll listen to you after you explain nicely to them. These adults won't budge till they get their way.
Some Singaporeans need to understand that just because they've paid for the service, it doesn't give them the right to command people to cater to their every whim and fancy, sometimes at the expense of others. At the end of the day, these people may have been able to get what they want, but all they've really succeeded in doing is make a fool of themselves among both staff and the other kids alike. I've never seen such ugly and selfish behaviour in my life, and unfortunately, I suspect there's more to come. Argh.
Therefore I conclude I don't have enough patience to survive the service industry haha. It also makes me better appreciate other service staff when I go out, and I try to be nicer to them haha.
Anyway I think it's true that kids are a reflection of their parents. Besides the really ugly behaviour I've seen, there are the really nice ones on the other end of the spectrum. Them and their parents. There was this 8 year old girl with the biggest heart I've seen, and who's far more mature for her age. She's the kind who will offer help to someone older than her, and who's even willing to give up her spot in a queue to another kid she just met. If I ever have a kid in the future, I really hope he/she will turn out to be like her haha.
I try to imagine a careless life
A scenic world where the sunsets are all
Breathtaking
Sunday, May 31, 2009
After 3 and a half days of work, I have: heard about 4-5 different accents (sometimes all in the same day), cleaned up a girl who "poopoo-ed", seen 2 vomitting cases, cleaned/bandaged dozens of injuries ("ouchies"), played Monopoly about a million times, and sworn off having kids forever.
Hahah no I'm kidding about the last one. Kids are an enigma. They're actually more complicated than they seem. Some are really sweet, while others are just pure evil haha. Oh and actually Singaporean kids are more well-behaved than their angmoh counterparts. I don't know if it's the parenting or the education system haha.
For example, there's Anneliese from Australia, who's super adorable. She chose to sit by me instead of the other kids, while we were watching TV :D And she gave me a keychain before she left!
Then there's the 5 year old German girl today, who practically attached herself to me and gave me random hugs :D:D And the 6 year old Korean girl who cuts herself and says to me very matter-of-factly: "See teacher, my leg!", then promptly goes back to whatever she was doing. These are the kids that I was really tempted to kidnap and bring home haha.
Contrast this to other terrors I get. Like this 8 year old girl from England, who really deserves to be spanked. She throws tantrums when she doesn't get her way, and blames others for her own mistakes. And she bawls over the smallest things!
Then there are the Jekyll-and-Hyde kinds. Like this girl from Australia, who threw a fit when I refused to let her stay in the pool longer. The same girl voluntarily shared her money with me during Monopoly after I became bankrupt haha. See, they are complicated beings!!
Haha but ok la, it's not sooo bad.. I do get to eat the lunch buffet for just $3! Though my lunchbreak isn't really a break cuz I have lunch with the kids so I'm technically still working. And I get to have healthier sleeping habits (no more 3am/12pm days!), not like I have a choice though. I'm usually so tired when I get home that I fall asleep by 12am. At least I'm being paid (peanuts) to play with kids! I get to kayak, play board games, and splash around in the pool. Although it's also my fault if anything happens to the kids haha. It's hard to find something else like this elsewhere :)
My eyes were dark
Til you woke me
And told me that opening is just the start
Hahah no I'm kidding about the last one. Kids are an enigma. They're actually more complicated than they seem. Some are really sweet, while others are just pure evil haha. Oh and actually Singaporean kids are more well-behaved than their angmoh counterparts. I don't know if it's the parenting or the education system haha.
For example, there's Anneliese from Australia, who's super adorable. She chose to sit by me instead of the other kids, while we were watching TV :D And she gave me a keychain before she left!
Then there's the 5 year old German girl today, who practically attached herself to me and gave me random hugs :D:D And the 6 year old Korean girl who cuts herself and says to me very matter-of-factly: "See teacher, my leg!", then promptly goes back to whatever she was doing. These are the kids that I was really tempted to kidnap and bring home haha.Contrast this to other terrors I get. Like this 8 year old girl from England, who really deserves to be spanked. She throws tantrums when she doesn't get her way, and blames others for her own mistakes. And she bawls over the smallest things!
Then there are the Jekyll-and-Hyde kinds. Like this girl from Australia, who threw a fit when I refused to let her stay in the pool longer. The same girl voluntarily shared her money with me during Monopoly after I became bankrupt haha. See, they are complicated beings!!
Haha but ok la, it's not sooo bad.. I do get to eat the lunch buffet for just $3! Though my lunchbreak isn't really a break cuz I have lunch with the kids so I'm technically still working. And I get to have healthier sleeping habits (no more 3am/12pm days!), not like I have a choice though. I'm usually so tired when I get home that I fall asleep by 12am. At least I'm being paid (peanuts) to play with kids! I get to kayak, play board games, and splash around in the pool. Although it's also my fault if anything happens to the kids haha. It's hard to find something else like this elsewhere :)
My eyes were dark
Til you woke me
And told me that opening is just the start
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