Kids are good at diversionary tactics, especially when they know they're going to get scolded.

Me: (with every intention of scolding her) Tara, come here!!
Tara, 6 years old: I love you Adelyne! *gives me a big hug*
Me: Awww, I love you too :D

And all scolding goes out the window. Then I realize I've been tricked.

I didn't know that when parents ask whether their kids were naughty, I'm not supposed to tell them the truth. According to my boss, no parent wants to hear people say their kid was naughty. Instead, I'm supposed to say the child was "active". Ah, welcome to the real world. But if I were a parent, I'd want to know that my child was a brat so I can do something about it. Oh well.

I think in the service industry, when it comes to dealing with people, you can't have set rules on what to do, instead you have to learn from your mistakes. There isn't a script that you can apply to every situation, cuz different people react differently to the same situation. With more time and experience, you learn to read body language and to predict how a person will respond, and from there you learn to say the right things. Till now, I still make stupid mistakes and sometimes say the wrong things to guests, which is quite embarrassing and frustrating especially when you disappoint or, even worse, annoy them. But then again, it's quite rewarding when guests smile and thank you, or when they recognise and greet you even when you're off-duty :)

School's starting soon! And it's my second-last chance to bid for modules, not that I'm gonna miss it haha.

To end off, here's another one of those kid moments:

(We were having a painting contest to see who can draw the nicest lion.)
Me: My lion is yellow!
Tara: (her lion is brown colour) Mine is an Indian lion!

I saw tail lights last night in a dream about my old life.
Everybody leaves, so why, why wouldn't you?